I used AOL for a short time many years ago. Service was very poor. My incoming and outgoing emails were frequently lost, the service would often go down, and I could never dial in between 5:00pm to 11:00pm. During those hours I would get a busy signal no matter which access number I used. To put it mildly the service totally sucked.
Yeah, way back when... I tried them all. Prodigy, Compuserve, AHole and a few others I can't remember. At the time Prodigy seemed to suit me the best. Compuserve was expensive. AOL I ran into the same problems you described as for the others I can't remember. Then easy access to the i'net and WWW kicked off and it was independance day. Haven't looked back since. And thank the i'net gods for affordable broadband